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Dealing With Difficult People

Dealing With Difficult People


Author(s) Rick Brinkman, Rick Kirschner
Publisher McGraw Hill Professional
Published 2006-04-07
ISBN 9780071487153
Page Count128
Language en
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Explains how to:

  • Identify 10 bothersome behaviors and deal successfully with each of them
  • Understand why people become difficult
  • Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
  • Cultivate the nine "take-charge" skills that prevent people from becoming difficult